Last updated: 06-09-2025
1. Introduction
My Skin Compounding Pharmacy (“we,” “our,” or “us”) is committed to protecting the privacy of personal and health information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and relevant healthcare regulations.
This Privacy Policy explains how we collect, use, disclose, and protect personal information, including health information, provided by patients, customers, prescribers, and website visitors.
2. Information We Collect
We may collect the following types of information when providing pharmacy services:
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Personal details (e.g., name, date of birth, contact details).
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Health information (e.g., prescriptions, medical history relevant to treatment).
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Payment information for purchases.
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Website usage data (e.g., cookies, analytics).
3. How We Use Your Information
We use personal and health information only for purposes permitted by law, including:
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Dispensing and supplying prescribed medicines.
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Preparing customised compounded medications.
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Providing healthcare advice and services.
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Communicating with patients, prescribers, and suppliers.
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Meeting regulatory, legal, and professional requirements.
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Processing payments and managing accounts.
4. Disclosure of Information
We may disclose information only as required or permitted by law, including to:
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Prescribers and healthcare providers involved in your care.
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Wholesalers or suppliers where necessary for dispensing.
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Regulatory authorities (e.g., Queensland Health, TGA, AHPRA) where legally required.
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Service providers who assist us in operations (e.g., IT, delivery couriers).
We do not sell or rent personal information to third parties.
5. Patient Rights
You have the right to:
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Access your personal and health information held by us.
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Request correction of inaccurate or incomplete information.
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Withdraw consent for certain uses or disclosures (where lawful).
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Make a privacy-related complaint if you believe your rights have been breached.
Requests should be made in writing (see Section 8 for contact details).
6. Data Security and Retention
We take reasonable steps to protect information against loss, misuse, unauthorised access, or disclosure. Measures include:
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Role-based access controls.
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Encrypted storage and secure transmission of data.
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Secure destruction of records in line with legal retention periods.
Health records are retained as required under Australian law (minimum statutory periods, e.g., 2 years for pharmacy records, longer for certain Schedule 8 records).
7. Overseas Disclosure
We generally do not disclose health information overseas. If disclosure is required (e.g., for IT/cloud storage services), we will take reasonable steps to ensure compliance with the APPs.
8. Contact – Privacy Officer
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Privacy Officer
My Skin Compounding Pharmacy
185 Moggill Rd, Taringa QLD 4068, Australia
Email: info@myskinpharmacy.com.au
Phone: +61 7 3039 1589
9. Updates
We may update this Privacy Policy from time to time to reflect changes in law, regulations, or practice. Updates will be published on this page with the revised date.